# Steam Offline Issue

To summarize, there a 2 different ways where you can get the Steam Guard Verification Code. You can retrive the code on your own by referring to below step. This is important especially when our customer service is offline.

You can pickup the code on our own by visiting our website Navigate

By downloading our steam verification code pickup software Download

Please read through Steam Code Pickup System guide in our wiki for step-by-step guide

Please make sure to select “Change Account…” to swap accounts if you want login back to your own account. Do not select “Sign Out…” or you else will need redo the steps to get the Steam Guard code to login again and may face REQUEST ERROR when getting a new code.

# 2. I need family pin to setup the controller

Please setup the controller at default mode instead of Big Picture mode. For more details please read the tutorial we provided.

# 3. Remote/Stream is showing at where Download/Install should be showing.

Click the arrow beside them and click this machine.

# 4. Someone is controlling my PC!!!

Please play the game in offline mode, to avoid another buyer control your pc accidently, please untick remote play option at setting (You can do it in ur own account.).

# 5. The download speed is slow

Please change your download region to the another country that are nearest at your own account.

# 6. The password has been changed./Steam kick me out from the account when I downloading the game

It is caused by the high demand of the account. Ignore it if your download are still working. Login again only when the game has completed downloading.

# 7. My game progress has been replaced by other. (Steam)

Please untick the Cloud Save option at the game properties. For more details please read the tutorial we gave.

# 8. I can’t play the game with controller. (Steam)

Please follow step 6 in the guide to set up your controller. If it still doesn’t work, try to start the game in online mode, and if the problem is solved, go back to offline mode

# 9. The account is currently in use at another machine

Please try again after few mins or keep trying until you are able to login. If it still didn’t work, please contact us in FASKEY.